Return & Exchange Policy

Returns

We offer a 3-day return window from the date you receive your item. All approved returns are issued as Store Credit — please note that we do not provide cash or bank refunds. A flat fee of ₹80 covers return and reverse-logistics costs, and this fee is charged only once per entire order, no matter how many items you send back. Free shipping is not available on international returns.

If your order arrives with a missing or damaged product, report it to us within 24 hours of delivery.

To qualify for a return, the item must meet all of the following:

  • The return request is raised within 3 days of receiving the item.
  • The item is brand-new with all tags intact.
  • The original invoice, packaging, and tags are included and undamaged.
  • The product is free of any blemishes or defects.
  • All embellishments on the product are in good condition.

A return will not be accepted if:

  • The request falls outside the 3-day window.
  • Any item from the original shipment is missing.
  • The product was damaged through misuse.
  • The item has been used or opened — unless it arrived damaged.
  • A free gift that came with the item is not returned alongside it.
  • It is an individual piece from a promotional package (these cannot be returned or reimbursed separately).
  • It is a sale item or was purchased using a credit note.
  • It is sent back to us without an approved return request.

If Zemora determines that a returned product does not meet any of the conditions above, we reserve the right to decline the return.

How to Return an Item

Once you've decided to return a product, WhatsApp us at +91 9351213021 with your order number, the product details, and a brief reason for the return. Requests must reach us within 3 days of delivery and satisfy all the mandatory conditions listed above. Our Customer Care team will respond within 24 hours, and we'll arrange a reverse pickup of the item.

Damaged Products

If a product reaches you with a manufacturing or shipping defect, we'll arrange a replacement — contact us within 24 hours of delivery. Please note that damaged products are eligible for replacement only; we do not issue refunds for them.

Exchanges

Exchanges are valid for 3 days after delivery. An item can be exchanged as long as it is new, unopened, and still in its original packaging with tags attached. A ₹80 fee applies to exchanges and reverse logistics. To start an exchange, WhatsApp us at +91 9351213021 (average reply time: 3 hours).

💳 Using Your Zemora Store Credit

  1. Browse our website and add your favourite pieces to the cart.
  2. At checkout, select the option to apply your Store Credit.
  3. The credit amount is deducted from your total automatically.

Your Zemora Wallet credit never expires — enjoy lifetime access. If you have trouble applying a gift card code, WhatsApp our customer service team at +91 9351213021, between 10 AM and 6 PM (Monday to Saturday). For any other questions on returns or exchanges, WhatsApp us at the same number (average reply time: 3 hours).

Cancellations

Orders cannot be cancelled once they have shipped — this applies to both COD and prepaid orders. For prepaid orders cancelled before shipping, we issue a gift card rather than a bank refund.

Customised Jewellery

Customised pieces are non-returnable once the order is placed. However, if your customised item arrives damaged, email a photo of the damage to zemorajewels@gmail.com. Our team will verify it and arrange a replacement if the damage is confirmed.